Can I order by phone, fax or e-mail?
Unfortunalty, no. We only accept orders placed on our web site. This is for security reasons only.

Can I order outside of South Africa?
Yes, you can place orders from other countries. You will most probably find our products very competitive price due to the low exchange rate to the dollar. We however do not take any responsibility for orders confiscated due to the nature of the products. You are responsible to find out if adult products may be shipped to your country. Please note that we can only ship to a physical address in your country and not to a PO Box.

Can the parcel be delivered to my Door?
Yes, we do offer counter-to-door option with SpeedServices. There are some very remote Post Offices that are not able to deliver the parcel and you will have to go and collect it at the counter. There is no refund on delivery costs if this happens.

Currency Used
All products, shipping etc is quoted in South African Rands (ZAR)

How do I collect my order from the Post Office?
Once your order has been shipped, you will receive an email with a tracking number to collect your order at the relevant post office. The tracking number is the one that starts with TA and ends in ZA (for local deliveries).

Is it safe to use my credit card online?
Yes it is. All transactions are done in a secure environment secured with a digitally signed certificate.

What is AdultZone?
AdultZone is South Africa's premier Adult Web site dedicated to first class service and discreet adult shopping. You can select from our range of hundreds of quality adult products safely online.

What is AdultZones Refund / Return Policy
AdultZone will gladly refund you for any products returned unopened. Due to the nature of some of the products we will not accept returns on underware. Videos and DVDs must also be unopened to be returned to AdultZone.

What is Secure Sockets Layer and how does it work?
Secure Socket Layer (SSL) is a technology developed by Netscape and adopted by all vendors producing related Web software. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions. This exchange between your browser and our server is performed using the Secure Sockets Layer (SSL).

What payment options can I use, when ordering through AdultZone?
Orders can be paid for using your credit card or a direct bank deposit or transfer to our account. All credit card transactions are done in a secure environment.

What will appear on my Credit Card statement?
If you order using your credit card, the words AdultZone will appear on your statement. In the past we could use another name, but we are required by law to use the company name.